Terms, Conditions and FAQ's

 

Returns and exchanges
 

I gladly accept returns, exchanges, and cancellations

*Contact me within: 14 days of delivery

*Ship items back within: 30 days of delivery

*Request a cancellation within: 24 hours of purchase

 

Returns and exchange details

Your purchase is guaranteed up to 6 months after purchase for breakage or repairs.

Please contact me before shipping your item; I will repair it without charge. Buyers are responsible for shipping in both ways. 

If you purchase a ring and it does not fit properly, I do resizing a first time for free,  if the size needed is a unit close to what it is already. Example: You have a ring of size 6.5 and need a ring of size 7.5. Although I do ask for you to take care of shipping both ways. 

If you are dissatisfied with your purchase, notify me within 2 weeks after you have received the item. I will replace your item or you will get a full refund. In the case of a replacement, I will wait to receive the original part before sending the replacement.

Returns only apply to unaltered items.

In case of a return, I do not refund shipping fees.

 

Payment


I accept payments by Paypal and credit card.

 

CLIENTS OF CANADA:

Please note that you will be charged at purchase the respective tax of your Province. Example: Quebec 15%, Alberta 5% ...

Tax numbers for Canada: GST (5%): 822417457 QST (9.975%): 1087057531

 

INTERNATIONAL CUSTOMERS:

I will not charge you taxes. But note that some countries apply import taxes. These are calculated at customs and are usually collected at the time of delivery.

 

 

Shipping

 

You will receive your purchases in a jewelry box. And it will be wrapped in bubble wrap and then in a padded envelope to ensure its safety.

There are several delivery choices. Below are some examples of delay between the time of sending and the receipt of your package:

 

MONTRÉAL, CANADA

Expedited Parcel, 1-3 jours, Includes Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage 

Xpresspost, 1-2 days, Includes on-time Delivery Guarantee, Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage

Priority, next business day, Includes on-time Delivery Guarantee, Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage

 

VANCOUVER, CANADA

Expedited Parcel, 2-9 days, Includes Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage 

Xpresspost, 1-2 days, Includes on-time Delivery Guarantee, Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage

Priority, next business day, Includes on-time Delivery Guarantee, Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage

 

USA

Small Packet USA Air, 5-8 days

Expedited Parcel USA,4-7 days, Includes Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage 

Xpresspost USA, 2-3 days, Includes on-time Delivery Guarantee, Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage.

Priority Worldwide pak USA,  next business day, Includes on-time Delivery Guarantee, Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage.

 

 EUROPE

Small Packet International Air, 6-10 days

Small Packet International Surface, 4-6 weeks

International Parcel Surface, 4-6 weeks Includes Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage 

Xpresspost International, 4-10 days Includes on-time Delivery Guarantee, Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage

Priority Worldwide pak 2-3 business days Includes on-time Delivery Guarantee, Tracking, Delivery Confirmation, up to $100 CAD Liability Coverage

 

Please understand that I can not be held responsible for delays or loss of items after shipping. Although, with insurance and a tracking number, claims can be made to the postal services. I have assisted customers with this procedure a couple time, with success. Up to date, ALL of my clients have received their jewelry.

 

Additional policies and FAQs

 

MAINTENANCE FOR SILVER AND GOLD WEDDING BANDS IN MOKUME GANE:

* It is best to take of ring when bathing, swimming, doing sports or heavy manual labor. Some chemicals may change the color of the metals, if this occurs, you may use liquid cleaning product for silver to restore the colors. 
* The original bushed finish can get scratches and eventually become shinny. If you wish to restore the brushed look, you may use a green scouring pad "scotch-brite". With gentle soap and water rub the pad on the ring in a strait continuous motion following the circle of the ring.


MAINTENANCE FOR MOKUME GANE IN COPPER AND SILVER

* It is best to take of pendant when bathing, swimming, doing sports or heavy manual labor. Some chemicals may change the color of the metals, if this occurs, you may use liquid cleaning product for silver to restore the colors. 

* Copper can and probably will tarnish. Becoming darker gives the pattern more contrast, appreciated by some. If you wish to bring back the orangy-pink color of the copper you may use liquid cleaning product.

* The original mat bushed finish of the rings can get scratches and eventually become shinny. If you wish to restore the brushed look, you may use a green scouring pad "scotch-brite". With gentle soap and water rub the pad on the ring in a strait continuous motion following the circle of the ring.

* Natural etching occurs to the copper with time. Depending on the usage and the acidity in the skin. The copper gradually wears down. Look at the last picture of this item:https: //www.etsy.com/ca/listing/60369190/adjustable-silver-signet-ring-with?ref=shop_home_active_1&langid_override=0
It can take from 1 year to 10 years... You may go to a local jeweler and ask them to slightly sand the surface or I can do it free of charge. I do ask the client to assume the shipment fees in both ways. Note that the more the piece is sanded the thinner it will get. I suggest to do this a maximum of 5 times.


MAINTENANCE FOR SHINY SILVER JEWELRY WITH DARK ENGRAVED LINES

to enhance the shine of the silver you may use a polishing cloth. The use of the liquid cleaning products for silver will make black fine lines disappear. The engraving will still be there but the black will be gone. Therefore, I suggest a polishing cloth. 


MAINTENANCE FOR STONES

After some time stones usually collect oil, dirt and soap on the underside and inside of setting. Fell free to let the ring soak in warm (to touch) water with a mild soap for a few hours, then brush with an old clean toothbrush.